Last updated on: 16 October 2021
These Terms and Conditions of Use (“Terms”) are part of the overall Agreement (as defined below) between you (“you”) and New9 Ltd (“Company”, “we”, “us” or “our”) the website of which can be found at https://newnine.co.uk. The Agreement governs your use of our platform, analytics, information, applications, websites and other products and services (collectively, the “Services”), as long as you follow its terms. If you use the Services on behalf of a company or other entity, then “you” includes you and that entity, and you represent and warrant that (a) you are an authorized representative of the entity with the authority to bind the entity to the Agreement, and (b) you agree to the Agreement on the entity’s behalf.
By accessing or using the Services (as defined below) in any manner, you agree to:
All terms and conditions in these Terms;
Any other standard policies or community guidelines posted in our Services, which also form part of your contract with us and must also be observed and followed.
TERMS AND CONDITIONS SPECIFIC TO NEWNINE PARTNER PROGRAM
NEWNINE PARTNER PROGRAM BUSINESS MODEL
NewNine partner program is a software as service designed for dropshippers and retail arbitrage business-owners to run their business reliably. We help you to create a successful dropshipping business with a money back guarantee. Using NewNine system you can access thousands of best-selling products to sell on your website, eBay, Amazon and more. Account manager available for selected packages.
At NewNine we do market research on behalf of our subscribers and we find the best-selling items for you to sell. This market research is done by the most effective AI on the market combined with human researcher input. For managed package holders our experts will list the items for you and help you to run your dropshipping business.
NewNine partner program is an add-on to Getshop Today eCommerce platform (www.getshop.today), which means when you subscribe to any NewNine package you will automatically get your own eCommerce website created by Getshop Today technology plus all the NewNine functions (functions will depend on the package you subscribed to).
NewNine partner program offers a 50% money back guarantee. This means that if your dropshipping business with NewNine partner program is not successful (does not make profit) after a timeframe of 18 months you can claim back 50% of the fees paid to the NewNine partner program during this 18 months’ period. Read more about NewNine money back guarantee in section 5 of these Terms and Conditions.
THE ROLE OF NEWNINE IN THIS BUSINESS MODEL
Set-up – we will help you to set up your own eCommerce website and eBay store (as well as Amazon and other seller accounts in other platforms depending on your package).
Product/market research – we will find the best-selling products for your store (good quality items that sell well in the market for a good price).
Product listing – for managed package subscribers we will list the items in your website and eBay store (as well as Amazon store and other platforms if applicable, depending on your package).
Expert consultations – we will guide you all along this journey with expert advice on all aspects of eCommerce and dropshipping.
Training – video tutorials will be provided to all subscribers. Managed pro package subscribers will also get face-to-face or online personal training. This all will ensure that NewNine subscribers have the relevant knowledge and skills to run their dropshipping business successfully using NewNine partner program. If you are based in London, you can also join our weekly face-to-face classes in our London office.
IMPORTANT RULES THAT MUST BE FOLLOWED BY NEWNINE SUBSCRIBERS IN ORDER FOR THIS BUSINESS MODEL TO SUCCEED AND FOR YOU TO BE ELIGIBLE FOR OUR MONEY BACK GUARANTEE
Unmanaged package subscribers must actively list items independently and regularly into their website and eBay store, ( as well as in Amazon or other 3rd party seller accounts if applicable; this depends on package subscribed to). They must list at least one item per day in each account. For managed package subscribers the product listing activities will be done by your account manager.
Every single order that you receive via NewNine partner program must be fulfilled within 24 hours. That means you must purchase the item from the supplier and start shipping process to your end-customer within 24 hours from the time when you received the order.
All subscribers must log into their Getshop Today website admin panel (where NewNine functions are integrated) and check order management page as well as eBay order management page at least once per day.
If an end-customer asks a question via your website or eBay (as well as Amazon or other platform if your package includes such integration), you must reply within 24 hours.
The following actions are not rules, but are highly advisable to follow through:
You should strive to provide a tracking number for 80% or more of the total number of orders you receive in a month.
If a customer asks for a refund and if you find that the reason is relevant, you should strive not wait and give the refund as soon as possible.
After your end-customer buys a product you should try as often as possible to give a positive review about the buyer, preferably within 24 hours.
It is advisable to contact your buyer 7 days after the delivery of the product and to ask for a review for your product and services.
YOUR SKILLS NEEDED:
Computer skills – intermediate computer skills, including MS Word, file and folder management, internet browser.
Skills regarding buying products from eBay, Amazon, Costco and other online marketplaces.
Knowledge and skills of how to write a review on eBay and/or Amazon.
Knowledge and skills of how to ask and get a review from a buyer on eBay and/or Amazon.
Post Magic social media management tool skills (we will provide training).
MONEY BACK GUARANTEE
DEFINITIONS RELATED TO MONEY BACK GUARANTEE
Set-up date – the date when your eCommerce website is fully set up and integrated with at least one third party marketplace (e.g. eBay or Amazon).
Money back guarantee minimum timeframe – 18 months’ period from the set-up date, that is, from the moment when your eCommerce website is fully set up and integrated with at least one third party marketplace (e.g. eBay or Amazon)). Subscribers cannot apply for money back guarantee earlier than this minimum timeframe.
Money back guarantee eligibility period – the period of 30 days from the moment the money back guarantee minimum timeframe has been reached. This means subscribers are eligible to claim money back 30 days after initial 18 months of subscription time since the set-up date has passed.
Profit – the term profit as it is used in these Terms and Conditions means the profit that the NewNine subscribers make during the 19th month of running their dropshipping business with NewNine partner program since the set-up time. This profit is calculated as earnings from selling NewNine products during the 19th month minus costs of NewNine products that were sold (costs of goods sold) during this same month minus NewNine subscription fees for this same month. If during the 19th month our subscribers don’t generate profit in this sense of the word, only then will we offer them our money back guarantee (provided they have followed the rules laid out in our money back guarantee terms in section 5.2.1 to 5.2.4).
IMPORTANT RULES THAT MUST BE FOLLOWED BY NEWNINE SUBSCRIBERS IN ORDER TO BE ELIGIBLE FOR OUR MONEY BACK GUARANTEE
We at NewNine partner program are confident that we can make our subscribers successful in their dropshipping business endeavours. But nevertheless, it is always possible to encounter some unexpected problems that can cause this business model to fail for some of our subscribers. In such very unlikely case, we will take a large part of the burden on ourselves by offering a 50% money back guarantee.
This means that if your business runs for 18 months and still does not start to generate profit for you, we will offer you a 50% money back from all the monthly subscription fees paid to us during this period.
Our money back guarantee is provided to all our subscribers – both for managed and unmanaged package subscribers, but all our subscribers must follow a list of rules in order to qualify for our money back guarantee (these rules are listed in sections 5.2.1 to 5.2.4).
We are certain that if our subscribers follow these rules, they will within 18 months from the moment of their account being set up earn more than they spend using this business model on a month-by-month basis. This means, as mentioned earlier, that if during the 19th month you as a subscriber don’t generate profit for this particular month, we will pay you back 50% of the subscription fees you paid us during this 18 months’ period.
If however your business started to generate profit earlier than 18 months from the set-up date, we will consider that you have successfully reached profitability. Furthermore, if in addition to that you will lose profit exactly for the 19th month, in this scenario you will still not be eligible for our money back guarantee, because it is a normal business situation that a business makes profit in some months but loses profit in others.
The rules that must be followed in order to be eligible for money back guarantee are as follows:
Unmanaged package subscribers must actively list items independently and regularly into their website and eBay store, (as well as in Amazon or other 3rd party seller accounts if applicable; this depends on package subscribed to). They must list at least one item per day in each account. For managed package subscribers the product listing activities will be done by your account manager. These activities must be followed through consistently all through the money back guarantee minimum timeframe (that is – 18 months from set-up date).
Every single order that you receive via NewNine partner program must be fulfilled within 24 hours. That means you must purchase the item from the supplier and start shipping process to your end-customer within 24 hours from the time when you received the order. These activities must be followed through consistently all through the money back guarantee minimum timeframe (that is – 18 months from set-up date).
All subscribers must log into their Getshop Today website admin panel (where NewNine functions are integrated) and check order management page as well as eBay order management page at least once per day. These activities must be followed through consistently all through the money back guarantee minimum timeframe (that is – 18 months from set-up date).
If an end-customer asks a question via your website or eBay (as well as Amazon or other platform if your package includes such integration), you must reply within 24 hours.
GENERAL TERMS AND CONDITIONS
ACCESS & PASSWORDS
You must be at least 18 years of age to use this website and/or the other Services. By using the Services, you represent and warrant that you meet these requirements.
In order to access most features of the Services, you must register or create an account. When creating your account, you must provide accurate and complete information, and you must update it as necessary from time to time. If we believe the information you provide is not correct, current, or complete, we have the right to refuse you access to the Services or any of its resources, and to terminate or suspend your access at any time, without notice.
You are solely responsible for your account’s activity, and you must keep your account password secure. You must notify Company immediately of any breach of security or unauthorized use of your account. Although Company will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of Company or others due to such unauthorized use.
To join New9 partner program you are required to purchase a subscription.
You agree that if you purchase a subscription, your subscription will automatically renew at the subscription period frequency referenced on your subscription page (or if not designated, then monthly), and your payment method will automatically be charged at the start of each new subscription period for the fees and taxes applicable to that period. To avoid future subscription charges, you must cancel your subscription 30 (thirty) days before the subscription period renewal date by contacting New9 via our contact page and requesting cancellation.
Except as expressly set forth in these Terms (e.g. our special 50% money back guarantee), payments for any subscriptions to the Services are non-refundable and there are no credits for partially used periods. Following any cancellation by you, however, you will continue to have access to the paid Services through the end of the subscription period for which payment has already been made.
You agree to pay Company any applicable fees posted for the Services. By completing and submitting any credit/debit card or other payment authorization through the Services, you are authorizing Company to charge the fees to the account you identify. You authorize and direct us to retain information about the payment method(s) associated with your account.
You must keep all billing information, including payment method, up-to-date. If we do not receive payment from your designated payment method or any other payment method on file, you agree to pay all amounts due upon demand by us. You will be responsible for accrued but unpaid charges, even if your account is cancelled by you or terminated by us. During any free trial or other promotion, if any, you will still be responsible for any purchases and surcharges incurred using your account.
After 30 days from the date of any unpaid charges, your fee-based Services will be deemed delinquent, and we may terminate or suspend your account and Services for non-payment. We may charge 1.5 percent late charge (or the highest amount allowed by law, whichever is lower) per month if your payment is more than 30 days past due and to use any lawful means to collect any unpaid charges. You are liable for any fees, including attorney and collection fees, incurred by us in our efforts to collect any remaining balances from you.
You are responsible for all charges incurred under your account, including applicable taxes, fees, surcharges, and purchases made by you or anyone you allow to use your account, or anyone who gains access to your account as a result of your failure to safeguard your username, password, or other authentication credentials or information.
C. PROHIBITED USES
The Services may be used only (i) for internal business purposes; (ii) by the number of persons for whom a license fee has been paid; (iii) without alteration or combination with other products, services or software except as expressly authorized in any applicable documentation; and (iv) in compliance with all applicable laws and in compliance with all documentation and instructions provided by us.
In addition, you may not: Harm, misuse or misappropriate the Services. You expressly agree that you may not:
Use the Services in any manner that could damage, disable, overburden, or impair the Services.
Post or transmit any information or software which contains a virus, Trojan horse, worm or other harmful component.
Reverse engineer, reverse compile, decompile, disassemble, or translate, exploit, or otherwise derive the source code of the Services.
Resell or otherwise exploit for commercial purposes, directly or indirectly, any portion of the Services, or access to them.
Use information obtained from the Services for solicitation purposes of any kind, directly or indirectly.
Access (or attempt to access) this site through any automated means (including use of scripts or web crawlers).
Make any derivative works based, in whole or in part, on any portion or all of the Services.
Use i-frames, webpage frames, or any similar framing, to enclose, capture or distribute any part of the Services.
Mirror or cache or store any pages or portions of the Services.
Use a false email address, impersonate any person or entity, forge e-mail headers or otherwise disguise the origin of any communication or mislead as to the source of the information you provide to the Services.
Attempt to gain unauthorized access to any services or information to which you have not been granted access through password mining or any other process.
Harm the Company. You expressly agree that you may not:
Remove, alter or obscure any titles, product logo or brand name, trademarks, copyright notices, proprietary notices or other indications of the intellectual property rights and/or our rights and ownership thereof, whether such notice or indications are affixed on, contained in or otherwise connected to the Services, or documentation, or on any copies made in accordance with this Agreement; co-brand any portion of the Services.
Portray Company or its affiliates in a negative manner or otherwise portray its Services in a false, misleading, derogatory or offensive manner.
Otherwise imply any endorsement by us of your brands or services.
Harm other users.
You expressly agree that you may not:
Post or transmit any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, vulgar, sexually-orientated, profane, threatening, abusive, hateful, offensive, false, misleading, derogatory, or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations
Post or transmit any advertisements or other unsolicited commercial communication (except as otherwise expressly permitted by Company) or engage in spamming or flooding.
You will keep and protect any of our Confidential Information as confidential, using at least the same efforts you use to protect your own confidential information and in no event less than reasonable and industry standard efforts. Our “Confidential Information” includes the Services, documentation and information about the Services and their operation or any other information which a reasonable person would understand to be confidential or proprietary in nature.
You agree to return or destroy our Confidential Information when this Agreement is over. You acknowledge and agree that, if you violate your confidentiality obligations hereunder, we shall be entitled to seek equitable relief to prevent such violation in addition to other remedies.
Subject to your compliance with this Agreement, we hereby grant to you a limited, nonexclusive, non-transferable license to access and use the Services during the term of this Agreement.
The Company has the right to monitor the Services electronically from time to time, and to disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental request, to operate the Services properly, or to protect itself or its customers.
THIRD-PARTY CONTENT AND SERVICES
The Services may integrate and/or interact with Third-Party Platforms, including via APIs or browser extensions. For example, the Services may leverage APIs from eBay (UK) Limited, eBay GmbH, and/or their affiliates ("eBay") or Amazon.co.uk, Amazon Europe Core SARL, Amazon EU SARL and/or their affiliates ("Amazon") to integrate with and interact with certain of services of these 3rd party platforms and/or Google Chrome browser extensions. The eBay name and brand is a registered trademark of eBay. The Amazon name and brand is a registered trademark of Amazon. The Google and Chrome names and brands are registered trademarks of Google.
It is your responsibility to analyse and interpret any third-party terms of service applicable to your use of the Services (collectively, “Third-Party Terms”), and you acknowledge that we have no control over, and are not a party to, such terms.
Without limiting the generality of the foregoing, you acknowledge and agree that in order for the Services to work with certain Third-Party Platforms, such as Amazon’s Marketplace Web Services, you must grant us access to your applicable Third-Party account(s), such as your Amazon seller central account for Amazon’s Marketplace Web Services. By incorporating Third-Party Platforms into your account with us, you authorize us access to collect, analyse and use data collected by or via Third-Party Platforms (“Company Data”), including, without limitation, customer data (“Your Customer Data”).
You represent that you have the rights to access any applicable Third-Party Platforms, and that you are an owner or authorized user of the Third-Party Platform accounts you authorize us to incorporate. You further agree and acknowledge that we do not own or operate such Third-Party Platforms and we are therefore not responsible for the operations, security, or performance of such Third-Party Platforms or Company Data provided thereby.
By using the Services, you hereby release Company from, and waive any and all claims or claim rights that you may have against Company, and release and indemnify Company against any claims that any Third-Party may have against us, arising from or related to (i) your use of any Third-Party Platforms, including if accessed or used via our Services, and (ii) Third-Party Terms, applicable privacy policies or any other rules or regulations of such third parties entered into by you or applicable to you.
B. COMPANY DATA
By incorporating Third-Party Platforms into your account with us, you authorize us access to collect, analyse and use data collected by or via Third-Party Platforms (“Company Data”), including, without limitation, customer data (“Your Customer Data”).
You grant us the right to use Company Data for purposes of us providing the Services, enhancing our Services, collecting and delivering market insights, predicting outcomes, and other business purposes. Such data may include without limitation sales data and information, pricing, shipping costs, and other similar information, or other information provided for the Services herein. For clarity, this information is not considered confidential information or personal information of yours for purposes of this Agreement.
You represent and warrant that you have all necessary rights, consents and approvals, to grant us this access and this information for such uses. You further agree not to provide any Company Data that violates the privacy rights of any individual or intellectual property rights of any Third-Party or to which you do not have rights.
You will retain any and all rights in Company Data subject to your grant to Company of a non-exclusive right and license to use, copy, reproduce, modify, adapt, publish, and display such Company Data, including data from Third-Party Platforms in order to provide you with the functionalities and features of the Services.
C. YOUR CUSTOMER DATA
Except as otherwise set forth herein, Company will only collect and process Your Customer Data in order to provide the features and functionalities of the Services. In no event will Company sell Your Customer Data or use it for marketing or promotional purposes. All collection, use, and processing of Your Customer Data shall comply with all applicable laws, rules and regulations. Company shall implement and maintain commercially reasonable administrative, physical, and technical safeguards designed to protect the security, confidentiality, and integrity of Your Customer Data provided that you acknowledge that no security measures involving transmission of information on the Internet are perfect. Company shall maintain security incident management policies and procedures and shall, to the extent permitted by law, promptly notify you in the event of any unauthorized access to or disclosure of Your Customer Data. Company shall make reasonable efforts to identify and remediate the cause of such actual or reasonably suspected security breach.
Notwithstanding the foregoing, you agree that Company is free to use and disclose Your Customer Data in aggregated, anonymous form for the purposes of general statistical analysis, improvement of its services, and to create reports, evaluations, benchmarking tests, studies, analyses and other work product related to the foregoing; however, Company shall not distribute any such aggregated data in a manner that identifies any of Client’s customers or is otherwise identifiable as originating from Client without Client’s prior, written consent.
PUBLIC POSTINGS AND LICENSED MATERIALS
Certain material you may post on our Services is or may be available to the public, including without limitation any public profile data, feedback, questions, comments, suggestions, uploads, blog entries, ratings, reviews, images, videos, poll answers, etc., in any form or media, that you post via the Services or otherwise (collectively, “Public Postings”). These Public Postings will be treated as non-confidential and nonproprietary. You are responsible for any Public Postings and the consequences of sharing or publishing such content with others or the general public. This includes, for example, any personal information, such as your address, the address of others, or your current location. WE ARE NOT RESPONSIBLE FOR THE CONSEQUENCES OF YOU PUBLICLY SHARING OR POSTING ANY PERSONAL OR OTHER INFORMATION ON THE SERVICES.
Other content or communications you transmit to us, including without limitation any feedback, data, questions, comments, suggestions, in any form or media, that you submit to us via e-mail, the Services or otherwise (to the extent excluding any personal information, collectively, “Submissions”), will be treated as non-confidential and non-proprietary.
By providing any Public Posting or Submission, you (i) grant to Company a royalty-free, non-exclusive, perpetual, irrevocable, sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works (including products) from, distribute, and display such content throughout the world in all media and you license to us all patent, trademark, trade secret, copyright or other proprietary rights in and to such content for publication on the Services pursuant to this Agreement; (ii) agree that we shall be free to use any ideas, concepts or techniques embodied therein for any purpose whatsoever, including, but not limited to, developing and marketing products or services incorporating such ideas, concepts, or techniques, without attribution, without any liability or obligation to you; (iii) grant to Company the right to use the name that you submit in connection with such content. In addition, you hereby waive all moral rights you may have in any Public Posting or Submissions.
You shall be solely responsible for your own content and any Pubic Postings and Submissions. You affirm, represent, and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish content you post or submit. You further agree that content you submit via Public Postings or Submissions will not contain Third-Party copyrighted material, or material that is subject to other Third-Party proprietary rights, unless you have permission from the rightful owner of the material or you are otherwise legally entitled to post the material and to grant us all of the license rights granted herein. You further agree that you will not submit to the Services any content or other material that is contrary to any posted “community guidelines” or similarly titled document, if any, which may be updated from time to time, or contrary to applicable local, national, and international laws and regulations.
We do not endorse any content submitted to the Services by any user or other licensor, or any opinion, recommendation, or advice expressed therein, and we expressly disclaim any and all liability in connection with content. We do not permit copyright infringing activities and infringement of intellectual property rights on the Services, and we will remove all content if properly notified that such content infringes on another’s intellectual property rights as set forth herein below. We reserve the right to remove content without prior notice. We reserve the right to decide whether your content violates this Agreement for reasons other than copyright infringement, such as, but not limited to, pornography, obscenity, or excessive length. We may at any time, without prior notice and in our sole discretion, remove such content and/or terminate a user’s account or otherwise block access for submitting such material in violation of this Agreement.
We are not responsible for end user error or errors in inputs or for errors in any user supplied data. We do not independently verify the truthfulness or accuracy of any data or content input into the Services and are not responsible for the fraud, misrepresentation, negligence or misconduct of any end user or other Third-Party.
WARRANTIES AND LIMITATIONS OF WARRANTIES
If you are not completely satisfied with the Services, your sole remedy is to cease using the Services. With respect to any fee-based Services, if you signed up for designated term or timeframe, you will still be responsible for payment for the full term. If you did not subscribe for any minimum period, then you may cancel at any time on 30 days advanced notice, and cease to use the Services, then you will not be charged any additional amounts after the effective date of such termination. In any case, you will be responsible for any and all charges and activity accrued prior to your Services termination date, and those obligations will survive your termination of the Services.
Company undertakes commercially reasonable efforts to ensure that the information and analysis regarding but not limited to products’ data it provides is current and accurate, however, Company does not warrant the accuracy of such information or analysis.
THE SERVICES AND ALL INFORMATION, CONTENT, AND MATERIALS RELATED TO THEM, ARE PROVIDED “AS IS.” EXCEPT AS EXPRESSLY STATED IN THIS AGREEMENT, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, NON-INTERFERENCE, SYSTEM INTEGRATION AND ACCURACY OF DATA. WE DO NOT WARRANT THAT USE OF THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE OR VIRUS FREE. ALTHOUGH INFORMATION THAT YOU SUBMIT MAY BE PASSWORD PROTECTED, WE DO NOT GUARANTEE THE SECURITY OF ANY INFORMATION TRANSMITTED TO OR FROM THE SERVICES AND YOU AGREE TO ASSUME THE SECURITY RISK FOR ANY INFORMATION YOU PROVIDE THROUGH THE SERVICES.
LIMITATIONS OF LIABILITY
IN NO EVENT SHALL WE OR OUR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, OR FOR LOSS OF PROFITS OR DAMAGES ARISING DUE TO BUSINESS INTERRUPTION OR FROM LOSS OR INACCURACY OF INFORMATION, INCLUDING IF AND TO THE EXTENT ANY OF THE FOREGOING ARISE IN CONNECTION WITH THIS AGREEMENT OR YOUR USE OR INABILITY TO USE THE SERVICES, WHETHER OR NOT SUCH DAMAGES WERE FORESEEABLE AND EVEN IF WE WERE ADVISED THAT SUCH DAMAGES WERE LIKELY OR POSSIBLE.
IN NO EVENT WILL THE AGGREGATE LIABILITY OF US TO YOU FOR ANY AND ALL CLAIMS ARISING IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, EXCEED THE TOTAL FEES PAID TO US BY YOU, IF ANY, DURING THE SIX-MONTH PERIOD PRECEDING THE DATE OF ANY CLAIM (OR £10 IF THE SERVICES ARE FREE). YOU ACKNOWLEDGE THAT THIS LIMITATION OF LIABILITY IS AN ESSENTIAL TERM BETWEEN YOU AND US RELATING TO THE PROVISION OF THE SERVICES TO YOU AND WE WOULD NOT PROVIDE THE SERVICES TO YOU WITHOUT THIS LIMITATION.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS US AND OUR AFFILIATED COMPANIES, AND EACH OF OUR AND THEIR RESPECTIVE OFFICERS, DIRECTORS, MEMBERS, AGENTS, AND EMPLOYEES FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES, CLAIMS, JUDGMENTS, COSTS, EXPENSES AND LIABILITIES, INCLUDING REASONABLE ATTORNEYS’ FEES, INCURRED BY US OR SUCH PARTIES AND/OR ARISING OUT OF OR RESULTING FROM (1) ANY ACTUAL OR ALLEGED VIOLATION BY YOU OF THIS AGREEMENT (INCLUDING ANY REPRESENTATION OR WARRANTY HEREIN); (2) ANY ACTIVITY RELATED TO YOUR ACCOUNT BY YOU OR ANY OTHER PERSON ACCESSING THE SERVICES WITH YOUR PASSWORD; (3) YOUR USE OF AND ACCESS TO THE SERVICES; (4) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY THIRD-PARTY RIGHT; (5) YOUR ACTUAL OR ALLEGED VIOLATION OF ANY LAW, RULE OR REGULATION; AND/OR (6) YOUR CONTENT OR DATA, INCLUDING IF IT CAUSES ANY DAMAGE TO A THIRD-PARTY. YOUR DEFENSE, INDEMNIFICATION AND HOLD HARMLESS OBLIGATIONS IN THIS AGREEMENT WILL SURVIVE THIS AGREEMENT AND YOUR USE OF THE SERVICES.
We shall not be liable for any circumstances arising out of causes beyond our reasonable control or without our fault or negligence, including, but not limited to, natural catastrophes (earthquakes, tidal waves, hurricanes and the like), acts of civil or military authority, fires, riots, wars, embargoes, Internet disruptions, hacker attacks, or communications failures, or other force majeure.
DURATION OF TERMS
Once in effect, this Agreement will continue in operation until terminated by either you or us. However, even after termination, the provisions of this Agreement will remain in effect in relation to any prior use of the Services by you.
You may terminate this Agreement at any time and for any reason by providing notice to Company in the manner specified in this Agreement or by cancelling your subscription as described above in Section 5.2(A).
In the event of early termination (early termination is such that is earlier than 12 monthsfrom the moment when your eCommerce website is fully set up and integrated with at least one third party marketplace (e.g. eBay or Amazon)) undertaken by yourself, we shall not provide any money back guarantee.
We may terminate this Agreement without notice or, at our option, temporarily suspend your access to the Services, in the event that you breach this Agreement. Notwithstanding the foregoing, Company also reserves the right to terminate this Agreement at any time and for any reason by providing notice to you either through email or other reasonable means.
After termination of this Agreement, Company will have no further obligation to provide the Services or access thereto. Upon termination, all licenses and other rights granted to you by this Agreement, if any, will immediately cease, but your licenses to us shall survive, and certain of your obligations (including payment obligations, if any) will survive in accordance with the terms hereof.
MODIFICATION OF TERMS
Company may change the terms of this Agreement from time to time. You will be notified of any such changes via e-mail (if you have provided a valid email address) and/or by our posting notice of the changes on the Services (which may consist of publishing the changes on our website). Any such changes will become effective when notice is received or when posted on the Services, whichever first occurs. If you object to any such changes, your sole recourse will be to terminate this Agreement.Continued use of the Services following such notice will indicate your acknowledgement and agreement to be bound by such changes.
MODIFICATIONS TO SERVICES
We reserve the right to modify or discontinue the Services at any time with or without notice to you, including without limitation by adding or subtracting features and functionality, Third-Party content, etc. In the event of such modification or discontinuation of the Services, your sole remedy shall be to terminate this Agreement or cancel your subscription (as set forth above in Section 5.2(A)), as applicable. Continued use of the Services following notice of any such changes will indicate your acknowledgement and acceptance of such changes and satisfaction with the Services as so modified.
We and/or our vendors and suppliers, as applicable, retain all right, title and interest in and to the Services, the website and all information, content, software, analytics and other software and materials provided by or on behalf of us, including but not limited to all text, images, videos, logos, button icons, audio clips, and the look and feel of the website and our brands and logos, and any data compilations, including without limitation any data input by or on behalf of us or our Third-Party providers, and any data to the extent processed by, or resulting as an output of, the Services, and all Services usage data, statistical data or aggregated data collected or reported with respect to the any part or all of the Services.
Unless otherwise stated, all content in our websites or other Services, is our property or the property of third parties. These contents are protected by copyright as a collective work and/or compilation, pursuant to the copyright laws of United Kingdom, international conventions and other copyright laws.
Your feedback is welcome and encouraged. You agree, however, that (i) by submitting unsolicited ideas to us, you automatically forfeit your right to any intellectual property rights in such ideas; and (ii) unsolicited ideas submitted to us or any of our employees or representatives automatically become our property.
The Services are controlled, operated and administered by us from within the United Kingdom. We make no representation that this site is available for access or use at other locations outside the United Kingdom. However, any access or use from outside the UK remains subject to this Agreement. You agree not to access or use any information or materials on the Services in violation of UK export laws and regulations, or in violation of any laws or regulations in the country from which you are accessing the Services.
THIS DISPUTE RESOLUTION SECTION CONTAINS A BINDING DISPUTE RESOLUTION CLAUSE. IT AFFECTS YOUR RIGHTS ABOUT HOW TO RESOLVE ANY DISPUTE WITH US. This dispute resolution section governs disputes between you and us, unless you opt-out (as described below), or unless contrary to applicable law.
Informal Process First. You agree that in the event of any dispute between you and the Company, you will first contact the Company and make a good faith sustained effort to resolve the dispute before resorting to more formal means of resolution, including without limitation, any court action.
Mediation, If your good faith sustained effort to resolve the dispute with the Company informally fails, you agree to use a mediation service by employing one of the mediators available at https://civilmediation.org/fixed-fee-scheme/Mediation can be quicker and cheaper than going to court.
Small-claims Alternative. As an alternative, you may bring your claim in your local “small claims” court, if permitted by that small claims court’s rules. If you are a resident of England and Wales, you can make a claim to County Court Money Claims Centre by writing to
County Court Money Claims Centre
PO Box 527
or online by following the procedure outlined here:
You may bring “small claims” only on your own behalf.
You agree not to participate in consolidated claims involving another person’s account if we are a party to the proceeding.
You agree that you may bring a claim to courtsof England and Wales only if the beforementioned means of dispute resolution have failed.
The laws of England and Wales, without regard to conflicts of law principles thereof, will apply to all matters related to the Services and this Agreement. The parties submit to the exclusive legal jurisdiction and venues of the Courts of England and Wales.
You may not assign your rights or obligations hereunder, and any attempt by you to sublicense, assign or transfer any of the rights, duties or obligations hereunder or to exceed the scope of this Agreement is void. In the event that Company is sold to a Third-Party, such a sale will not be deemed a transfer of personal information so long as that Third-Party agrees to assume Company’s obligations under this Agreement.
This is the entire agreement between you and Company regarding the matters described herein and govern your use of the Services, superseding any prior agreements between you and Company with respect thereto. The failure of Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions hereof shall remain in full force and effect. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of this Agreement or related to use of the Services must be filed within six (6) months after such claim or cause of action arose or be forever barred.
You may contact us regarding this Agreement or the Services at:
491 Commercial Road
London, E1 0HA
Telephone: +44 20 3150 4561